Frequently Asked Questions | DNovo Singapore

Frequently Asked Questions

General Enquiries

Which country is DNovo based in?

Are your products authentic and brand new?

What does the product come with?

Do you have a physical store?

Are there going to be further discounts from your current prices?

There is a product that I want but you do not have it, is it possible have you guys to bring it in?

The product I want is no longer in stock, will there be and restock or new products coming soon?

The item I bought is now on sale, can I get the price difference refunded?

Orders

What are the payment methods available?

Can I amend my order once it has been placed?

How can I check my order status? / How can I track my order?

Shipping & Returns

How long does it take to receive an order?

What countries D’Novo ship to?

Who will pay for duties & taxes?

Can I return my purchase?

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